Frequently Asked Questions

For a limited time, Mister B is offering FREE Standard Shipping to customers in the European Union on all orders over €70

• This offer is only available online at www.misterjock.com
• This offer is limited and may be amended or withdrawn at any time.
• Your parcel will be sent via standard shipping.
• Select FREE SHIPPING during checkout, no coupon required.

Many of our customers have questions about what effect the Coronavirus (Covid-19) will have on delivery times for international orders and shipments. You can find regularly updated information about the current status from our shipping partners using these links:

UPS: https://www.ups.com/nl/en/service-alerts.page?id=alert1

DHL: https://www.logistics.dhl/global-en/home/global-news-alerts/global-messages/coronavirus.html

Once your parcel is shipped from our warehouse, please use the Track&Trace number provided to follow the progress of your parcel, and monitor for any changes or delays to your shipment.

Is it safe to receive a package from any area where COVID-19 has been reported?

• Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
• If you have any concerns or questions about the Coronavirus (Covid-19) you should check with you local authorities. More information can be found here on the World Health Organization’s website (W.H.O.) https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

At Mister Jock we are always happy to help you! and we are able to do so in English and Dutch (preferred). As an extra, we can also help you in Spanish.

For clients writing in French and German, we use google translate and we will reply to you in English.

For other languages, google translate is not as good but we’ll do our very best so we can understand each other.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• support.google.com/chrome/answer/95647?hl=en (Chrome);
• support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• opera.com/help/tutorials/security/cookies/ (Opera);
• support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• support.apple.com/en-us/HT201265 (Safari);
• privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

If you require assistance with your order we are here to help!

First steps, we always recommend you clear your browser cookies, see Managing Cookies above.  Then close your browser, and try again (this works 95% of the time!)

Some customers are unable to complete their orders. To assist you further we will need the following information about your order:

• the items (name or sku), how many of each, size/colour, etc
• your shipping address
• best contact phone number
• preferred shipping method

and then:

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

We will be in touch with you by email and send your order confirmation. Please check to make sure all details are correct (items, shipping address, etc). 

You will also receive an email with your secure payment link. You can then choose from several familiar payment options including Visa, Mastercard, iDeal, Paypal, Bank Transfer, etc.

When your order is processed and leaves our warehouse, you will be sent your Track&Trace number.

If you have a registered account with Mister Jock you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• support.google.com/chrome/answer/95647?hl=en (Chrome);
• support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• opera.com/help/tutorials/security/cookies/ (Opera);
• support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• support.apple.com/en-us/HT201265 (Safari);
• privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations. Mister Jock falls under Dutch law, and is therefore not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer, must adhere to and be aware of the laws and regulations of your own country. The customer is responsible for any legal problems arising from customs in their country. Under no circumstance will Mister Jock be responsible for sales and delivery of forbidden goods to the customer's country.

When we ship goods outside the EC, the parcel passes through customs in the destination country. Mister Jock ensures correct exporting but has no link with your national customs procedures. All costs involved (import tax, local duties, VAT) will be paid by the customer.

Mister Jock guarantees the quality of all its products for up to 2 years after the purchase date for defects in material or craftsmanship.

Any returns due to defects/complaints will be replaced/credited by Mister Jock if the return is caused by defects in material and/or craftsmanship. Mister Jock will not accept/replace/credit returns that are caused by improper use or mishandling, normal wear and tear, and/or unacceptable storage and/or maintenance of the disputed item. Damage of rubber clothing items due to sharp objects or oil are explicitly excluded from the Mister Jock guarantee. Should goods be faulty in materials or craftsmanship, please notify us and return them immediately, unused, for exchange or refund.

If you require assistance with your order we are here to help!

If you have a registered account with Mister Jock you can sign in and view your order details and status online. Click the 'user' icon on the menu bar at the top of this page.

For customer service or questions about your order or our products, you can:

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 M-F CET)

If you are having a problem with the checkout or payment of your order we are here to help.

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

We will need the following information to place your order:

• the items (name or sku), how many of each, size/colour, etc
• your shipping address
• best contact phone number

You will receive an order confirmation by email, please check to make sure all details are correct (items, shipping address, etc).  You will also receive a second email with payment details.

If you require assistance with your order we are here to help!

First steps, we always recommend you clear your browser cookies, see Managing Cookies above.  Then close your browser, and try again (this works 95% of the time!)

Some customers are unable to complete their orders. To assist you further we will need the following information about your order:

• the items (name or sku), how many of each, size/colour, etc
• your shipping address
• best contact phone number
• preferred shipping method

and then:

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

We will be in touch with you by email and send your order confirmation. Please check to make sure all details are correct (items, shipping address, etc). 

You will also receive an email with your secure payment link. You can then choose from several familiar payment options including Visa, Mastercard, iDeal, Paypal, Bank Transfer, etc.

When your order is processed and leaves our warehouse, you will be sent your Track&Trace number.

If you have a registered account with Mister Jock you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

You can add products directly to the shopping cart. Creating an account is recommended but not needed. When you are finished shopping, go to check out and fill in your details. There you can select the shipping and payment method. You will receive an email confirming your order that includes your order number.

If you require assistance with your order we are here to help!

If you have a registered account with Mister Jock you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

For customer service or questions about your order or our products, you can 

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri CET)

If you find a product without a sizing chart, you can 

• send us a message here
• send us an email at customerservice@misterjock.com

All transactions on Misterjock.com are made in €EURO.

Your payment provider (your bank, PayPal, etc) will convert this amount to your local currency (eg: USD, GBP, etc) at the time of the transaction, this calculation will appear on your (bank) statement. 

If you receive a refund on your transaction, your payment provider will also convert this amount from EURO to your local currency. 

Please note that due to daily currency fluctuations, the refund amount may be different from the original purchase amount.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• support.google.com/chrome/answer/95647?hl=en (Chrome);
• support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• opera.com/help/tutorials/security/cookies/ (Opera);
• support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• support.apple.com/en-us/HT201265 (Safari);
• privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Yes, you can!

If you are having a problem with the checkout or payment of your order we are here to help.

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

We will need the following information to place your order:

• the items (name or sku), how many of each, size/colour, etc
• your shipping address
• best contact phone number

You will receive an order confirmation by email, please check to make sure all details are correct (items, shipping address, etc).  You will also receive a second email with payment details.

At our store, you can pay by Master Card, Visa, Maestro... Other payment methods, such as iDeal, Sofort, etc are available depending on your country.

Unfortunately, we cannot ship to PO Boxes, Pack Stations or Postfiliale.

Yes, you do. Once your order has been processed in our warehouse, you will receive an email with the tracking number. 

That tracking number will only display information once it gets the first scan at the Instabox, UPS, or DHL depot. If you click on the tracking number link before this, it will not work. 

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations. Mister Jock falls under Dutch law, and is therefore not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer, must adhere to and be aware of the laws and regulations of your own country. The customer is responsible for any legal problems arising from customs in their country. Under no circumstance will Mister Jock be responsible for sales and delivery of forbidden goods to the customer's country.

When we ship goods outside the EC, the parcel passes through customs in the destination country. Mister Jock ensures correct exporting but has no link with your national customs procedures. All costs involved (import tax, local duties, VAT) will be paid by the customer.

Shipping Costs

We strive to deliver your order on time and in discrete packaging.

We work with fixed rates, meaning that the weight, size, or amount of boxes won't change the shipping costs. The shipping price depends on the destination country and whether or not you choose Standard or Express.

The shipping price will be displayed as soon as you select the destination country during the checkout of your order.

Yes, we do! We offer express delivery with UPS.

UPS Express (for orders within the EU) and UPS Express Saver for orders outside the EU. 

Delivery times for Belgium & Germany 1 to 2 days / Rest of Europe 2 to 4 days / overseas 2 to 5 days. For more info about transit times: contact our staff or see www.ups.com

Once we have processed your order you will receive an email with a tracking number link. Keep in mind that this link will only display information once the order gets the first scan at the UPS depot; that will be during the evening of the same day you have received the email with the tracking number link. Should this link not show any information the day after you have received it, contact us so we can investigate. 

Mister B Wholesale & Internet BV is not responsible for delayed orders due to problems with UPS. However, we will endeavor to do our best to solve problems should they occur. If you have not received the goods within the expected time frame, please contact us so we can investigate.

If you require assistance with your order we are here to help!

If you have a registered account with Mister Jock you can sign in and view your order details and status online. Click the 'user' icon on the menu bar at the top of this page.

For customer service or questions about your order or our products, you can:

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 M-F CET)

If you are having a problem with the checkout or payment of your order we are here to help.

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

We will need the following information to place your order:

• the items (name or sku), how many of each, size/colour, etc
• your shipping address
• best contact phone number

You will receive an order confirmation by email, please check to make sure all details are correct (items, shipping address, etc).  You will also receive a second email with payment details.

For orders within The Netherlands:

Red Je Pakketje, all orders placed before 11.00 am (weekdays) will be sent and delivered the same day. Deliveries are done in the evening.

For orders within the EU:

UPS Standard and DHL Europlus*: Belgium / Germany 2 to 3 days. Rest of Europe 3 to 5 days.

UPS Express: Belgium & Germany 1 to 2 days / Rest of Europe 2 to 4 days

*DHL Europlus is not available for Belgium, Germany, and France. 

For orders outside the EU:

UPS Expedited; takes about 7 days, and UPS Express Saver can take 2 to 5 days.

Mister Jock is based in The Netherlands, Import Tax (or Customs Duty) is not applied on goods sold within the EU.

When a package is shipped outside the EU (Outside of Europe + Switzerland and Norway), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

These charges will typically be due once the shipped goods arrive at the country of destination.  Contact your local authorities for more information.

Mister Jock is based in The Netherlands, within the European Union. 

By law, we must charge VAT (Value Added Tax) on all goods sold to consumers that are shipped to a destination within the EU. The VAT that you pay is included in the price shown on our website and is clearly displayed in your shopping cart.

The shopping cart total will be updated with the correct VAT calculations once you enter your shipping destination.  

If you live outside of the EU you will not be charged VAT.

You *may* be charged Import Tax depending on your local tax laws. 

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• support.google.com/chrome/answer/95647?hl=en (Chrome);
• support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• opera.com/help/tutorials/security/cookies/ (Opera);
• support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• support.apple.com/en-us/HT201265 (Safari);
• privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Click on ‘My account’. Next to the Sign in button you find the ‘Forgot your password?’ link.

Click on 'My account' on the top right part of the webshop. Under ‘New customers’ you can find the 'Create an account' button.

If you require assistance with your order we are here to help!

If you have a registered account with Mister Jock you can sign in and view your order details and status online. Click the 'user' icon on the menu bar at the top of this page.

For customer service or questions about your order or our products, you can:

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 M-F CET)

If you are having a problem with the checkout or payment of your order we are here to help.

• send us a message here
• send us an email at customerservice@misterjock.com
• give us a call at +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

We will need the following information to place your order:

• the items (name or sku), how many of each, size/colour, etc
• your shipping address
• best contact phone number

You will receive an order confirmation by email, please check to make sure all details are correct (items, shipping address, etc).  You will also receive a second email with payment details.

All transactions on Misterjock.com are made in €EURO.

Your payment provider (your bank, PayPal, etc) will convert this amount to your local currency (eg: USD, GBP, etc) at the time of the transaction, this calculation will appear on your (bank) statement. 

If you receive a refund on your transaction, your payment provider will also convert this amount from EURO to your local currency. 

Please note that due to daily currency fluctuations, the refund amount may be different from the original purchase amount.

No, this is not possible. 

Please contact us at customerservice@misterjock.com to request your RMA and for further information.

You are entitled to return any unused items within 14 days after delivery for exchange or refund by Mister Jock. The following limitations apply:

• The goods must be absolutely new and unused and have to be in their original and undamaged packaging.
• We are not able to refund returned intimate toys such as dildos, once removed from the plastic packaging. This is for hygienic purposes.
• Further exempt from our return policy are goods which are specially produced in accordance with customer specifications (made to measure).
• In the event of a product exchange (new goods for returned goods), the customer is responsible for transportation costs. Only when the product is defective or broken Mister Jock will cover transport costs. 

When Mister Jock cannot deliver an out-of-inventory product within 30 days, the customer can cancel the order if an alternate delivery date has not been arranged.

When products are returned within the cooling down period of 14 days, Mister Jock will refund the customer within 14 days (usually quicker). When your bank account details are required for a refund, the 14 day restitution period starts once your details have been received in full.

Mister Jock guarantees the quality of all its products for up to 2 years after the purchase date for defects in material or craftsmanship.

Any returns due to defects/complaints will be replaced/credited by Mister Jock if the return is caused by defects in material and/or craftsmanship. Mister Jock will not accept/replace/credit returns that are caused by improper use or mishandling, normal wear and tear, and/or unacceptable storage and/or maintenance of the disputed item. Damage of rubber clothing items due to sharp objects or oil are explicitly excluded from the Mister Jock guarantee. Should goods be faulty in materials or craftsmanship, please notify us and return them immediately, unused, for exchange or refund.

Mister Jock wants you to be satisfied with your purchase.

Under EU consumer law you have the right to cancel and return purchases made outside shops (online, by phone or mail order) within 14 days.

Goods cannot be returned without an RMA (Return Merchandise Authorisation).

Please contact us at customerservice@misterjock.com to request your RMA and for further information.

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. Goods cannot be returned without an RMA (Return Merchandise Authorisation).

Please contact us at customerservice@misterjock.com to request your RMA and for further information.

You can unsubscribe by clicking on the link you receive in the newsletter. You can also unsubscribe by logging into your account.

Go to My Account and then to Newsletter Subscriptions. You will unsubscribe from the newsletter by unticking the option ‘General subscription’.

You are also welcome to contact our customer service.

Important: Please do not mark these emails as spam, as this may also block the delivery of other important emails from Our Store (order confirmation, etc.).

In general, we will send 1 newsletter every week. We might send 2 in case we have a big promotion, discount, etc...

We will be sure to keep you up to date with any special promotions too!

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• support.google.com/chrome/answer/95647?hl=en (Chrome);
• support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• opera.com/help/tutorials/security/cookies/ (Opera);
• support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• support.apple.com/en-us/HT201265 (Safari);
• privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

You contact us online here.

Customer service, questions about your order, or our products 

Email: customerservice@misterjock.com 

Phone: +31(0)20 788 3000 (09:00-17:30 Mon-Fri)