How to request a return or refund on your order?
All product returns and refunds require an RMA (return merchandise authorisation) before you can return the items to us.
When you send your parcel to us you can use any courier or postal service you want, whatever is easier or more convenient for you. We do ask you to use Standard delivery and to make sure you get a tracking number.
To create and manage your RMA requests, Customers with a MisterJock.com account can log in below. Customers without a MisterJock.com account may use the Guest access below.
Mister Jock No Hassle Returns, Refunds and Exchanges Policy
No Hassle Returns
Don’t like your order? At MisterJock.com you’ve got 45 days to change your mind, no questions asked.
Once we receive your un-used item(s) in their original packaging we will refund the purchase price to your payment account within 3-5 working days (excluding shipping costs).
Do you want to exchange something for a different item, colour, or size? We offer you our Fair Exchange policy on items that are un-used and in their original packaging.
- You cover the cost of shipping the returned items to us, and
- Once these arrive, we send the exchanged items via standard shipping, at no cost to you. Please allow 3-5 days processing time.
Is there something wrong with your order?
Sometimes we make mistakes. Did we send you the wrong item, or it is damaged, incomplete, defective, or missing?
We might ask you for more information so we can make this right (photos are good). If you need to return item(s) to us, we ask that you pay for the return shipping costs and send us a copy of the receipt – we will refund this amount to your account.
Our Guarantee and Warranties
Mister Jock guarantees the quality of all its products for up to 2 years after the purchase date for defects in material or craftsmanship.
Mister Jock will not accept, replace or credit returns that are caused by improper use or mishandling, normal wear and tear, and/or unacceptable storage and/or maintenance of the disputed item.
Damage of rubber clothing items due to sharp objects or oil is explicitly excluded from the Mister Jock guarantee.